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Frequently Asked Questions
What materials are used in the case?
Our cases are crafted from genuine Alcantara®, sourced from Italy. It’s the same material found inside the interiors luxury performance cars and superyachts.
Are the cases MagSafe compatible?
Yes. Our cases are fully MagSafe compatible, meaning you can wirelessly charge and attach MagSafe accessories without removing the case.
How does Alcantara feel?
Alcantara® has a soft, suede-like finish with a matte texture. It offers grip without stickiness, and ages beautifully over time.
Will it protect my phone?
Definitely. The case includes raised edges around the screen and camera to protect against drops, bumps, and scratches — while maintaining a slim, refined profile.
Is the case waterproof?
While Alcantara® is not waterproof, it is water-resistant to a degree. Light moisture won't damage the material — just avoid full submersion or heavy rain exposure.
Do the products get dirty?
Alcantara is surprisingly resilient. Light marks or dust can be brushed off or wiped gently with a damp cloth. For best results, we recommend using our custom Cleaning Kit designed for Alcantara care.
Is Alcantara vegan?
Yes — Alcantara® is a cruelty-free, synthetic suede composed of 68% polyester and 32% polyurethane. No animal products are used in its creation.
Shipping & Delivery
Where do we ship?
Scudo offers worldwide shipping.
If you have doubts if we can deliver to your country, please reach out to our team via support@scudo.co. They will make sure we will deliver to you!
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy For local delivery times.
When does my order apply for free shipping?
Orders above $100 will apply for free shipping!
How much does shipping cost?
Shipping on orders over $100USD is always free.
For local shipping rates, check out our Shipping Policy.
What happens if my product gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at support@scudo.co. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Warranties
What if I receive a defect product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us at support@scudo.co. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What if I want to return my order?
We offer a 30 day return policy, if you're within that time frame please reach out to customer care to initiate a return via support@scudo.co